Orders are processed Monday to Friday, excluding public holidays. Most pieces are ready to ship within 2–12 business days, depending on the season and fabric availability. Orders placed after 12:00 EET are processed the next business day.

Once your parcel leaves us you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to start updating.

Estimated delivery times, counted in business days after dispatch:

2–5 days — Czechia, Poland, Austria, Belgium, Germany, Denmark, Norway
4–7 days — Estonia, Italy, Latvia, Lithuania, Netherlands, Luxembourg, France, Greece, Spain, Slovenia, Switzerland, Sweden, Hungary, Slovakia, Romania, Ireland, Finland, Portugal, United Kingdom, Canada, UAE, Qatar, Kuwait, Saudi Arabia
6–9 days — Bulgaria, Australia, New Zealand, USA
7–12 days — rest of Europe and all other destinations

These are estimates and exclude weekends and public holidays.

Shipping is calculated at checkout based on your destination and the service you choose. The available methods and their estimated delivery times are shown before you pay.

Please double-check your address — we cannot be held responsible for delays or lost parcels caused by an incorrect one.

International orders may be subject to import duties, taxes and clearance fees. These are not included in your order total and are the customer's responsibility.

Rules vary by country, so we recommend checking with your local customs office before ordering.

Please allow up to 48 hours for the first tracking scan to appear. If tracking has not moved for 7 days, email us and we will chase the carrier for you.

If a parcel looks lost, or is marked delivered but has not reached you, contact us within 20 days of the last tracking update so we can open a carrier investigation — carrier claim windows are strict. Confirmed lost parcels are replaced or refunded in full.

Yes — from every country. A return must be initiated within 14 days of delivery: email support@millimili.com with your order number and we will approve it and send you the return address. Returns need approval before you send anything back.

Items must be unworn, unwashed and unaltered, free from make-up and perfume, with all tags attached and in their original packaging. Only pieces clearly marked "Final Sale" on their product page cannot be returned.

You cover return shipping when you change your mind or the size is not right. We cover it when an item is faulty, damaged in transit or not what you ordered.

Customers in the EU and UK returning within 14 days: no handling or restocking fee — we refund the item price plus the standard delivery you originally paid. Customers elsewhere: a handling and restocking fee of up to 20% may apply to change-of-mind returns.

Please use a trackable service — we cannot take responsibility for return parcels lost on the way back.

Refunds are processed after the returned item has been inspected, and issued to your original payment method within 10 business days of approval. Your bank may take a few extra days to show the funds.

Store credit is available instead if you prefer, valid for 12 months.

Not directly. If you would like a different piece, return the original and place a new order — that way the size you want is reserved for you instead of waiting on your parcel to arrive.

Refunds go back to your original payment method by default; store credit is available on request.

Colours can look slightly different depending on your screen and lighting. Our pieces are finished by hand, so measurements carry a tolerance of about ±3 cm, and lace, beading and embroidery vary a little from piece to piece — this is normal for these fabrics.

Please use the size guide on each product page. If the fit is not right, you can return the item within 14 days.

Email support@millimili.com within 24 hours of delivery with your order number and clear photos of the item, the fault and the outer packaging. We will replace it or refund you in full, including shipping.

Reporting quickly lets us claim against the carrier. If you report later we will still help you and your statutory rights are unaffected — and faults that could not reasonably be spotted on inspection can be reported as soon as you notice them.

Orders can be cancelled within 24 hours of purchase — email support@millimili.com with your order number.

After 24 hours the piece has entered production and cannot be cancelled. You can still start a return once it reaches you, following the return policy above.

Some styles are restocked depending on demand and fabric availability. If a piece is sold out, subscribe to restock alerts on its product page and we will let you know when it is back.

Not at the moment. Every order is packed by hand in clean, plain packaging that works well as a gift as it is.