Refund policy

Return & Refund Policy

Last Updated: 29.04.2025

Thank you for shopping with Marceau Belle. We aim to ensure our customers are fully satisfied with every purchase. As our products are shipped on demand and often limited in quantity, we do not offer cash refunds. However, we do provide the following options:

1. Exchange Policy

You may request an exchange for another item within 14 days of receiving your order.

Conditions:

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • The request must be made within 14 days of delivery.

  • Customers are responsible for return shipping, using a trackable and insured method.

  • We are not responsible for returns lost or damaged in transit.

We reserve the right to deny exchanges if:

  • The item shows signs of wear or use.

  • Parts or accessories are missing.

  • The return is initiated after the 14-day window.

2. Store Credit

If you prefer not to exchange your item, you may opt for store credit instead, valid for 6 months from the issue date.

Conditions are the same as above, and credit will be issued once the return is inspected and approved.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 14 days with:

  • Your order number.

  • Photos/videos clearly showing the defect.

We will evaluate the case individually and offer a suitable resolution (replacement, credit, or partial refund where applicable).

4. Non-Returnable Items

The following cannot be returned or exchanged:

  • Custom-made or personalized products.

  • Items that have been worn, used, or altered.

  • Items not in original condition or without original packaging.

5. How to Start a Return or Exchange

To initiate a return, contact us at:
📩 support@marceaubelle.com
Please include your order number and the reason for the return. We will respond with the return address and next steps.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective.
We recommend using an insured shipping method with a tracking number.

7. Refund Processing

Once the returned item is received and inspected, we will confirm approval and proceed with the exchange or store credit within 5–7 business days.

8. Contact

Questions? We're here to help:
📩 support@marceaubelle.com