Terms of service

Terms of Service

Last updated: 22 August 2026

These Terms of Service (the "Terms") govern your access to and use of www.millimili.com (the "Site") and your purchase of any product from us (together, the "Services"). The Site is operated by Pensieve LLC, trading as Millimili ("Millimili", "we", "us", "our").

Please read these Terms carefully. By browsing the Site, creating an account or placing an order, you confirm that you accept these Terms and agree to be bound by them. If you do not agree, please do not use the Services.

These Terms contain, among other things, a limitation of our liability (Section 21), an indemnity given by you (Section 22), and — for customers in the United States — an agreement to resolve disputes by individual arbitration and a waiver of class actions (Section 25). Please read those sections carefully.

1. Who we are and how to contact us

  • Company: Pensieve LLC, a limited liability company registered in the State of Wyoming, United States
  • Trading name: Millimili
  • Registered address: 1021 East Lincolnway, 7711, Cheyenne, WY 82001, United States
  • Email: support@millimili.com

Email is our primary support channel and the fastest way to reach us. We aim to respond within 1–3 business days.

2. The Site and its platform

The Site is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you. Your use of the Site is also subject to Shopify's terms where applicable.

3. Eligibility and accounts

By using the Services you confirm that you are at least the age of majority in your place of residence and that you have the legal capacity to enter into a binding contract. The Services are not intended for children.

If you create an account, you agree to provide accurate, current and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately at support@millimili.com if you believe your account has been used without your authorisation. We are not liable for losses arising from your failure to keep your credentials secure.

We may suspend, restrict or close an account at any time where we reasonably believe it is being used fraudulently, abusively, or in breach of these Terms.

4. Product information, colour and measurement tolerance

We take care to describe and photograph our products accurately. However:

  • Colour: Colours shown on the Site depend on your device, screen calibration and lighting conditions. The actual shade of a garment may differ from how it appears on your screen. Such variation is not a defect.
  • Measurements: Our garments are produced in batches and finished by hand. Stated measurements are indicative and subject to a tolerance of approximately ±3 cm. Variation within this tolerance is normal and is not a defect.
  • Fabric and trim: Natural fabrics, lace, beading, sequins and embroidery may show slight irregularities between pieces. These are inherent characteristics of the materials, not manufacturing faults.
  • Size selection: Choosing the correct size from our size guide is your responsibility. Ordering a size that does not fit is not a product defect, but you may still return the item under Section 11.

Packaging may differ from that shown in images. Product descriptions, specifications and availability may change at any time without notice, and any product may be discontinued.

5. Orders and how a contract is formed

Placing an order on the Site is an offer by you to purchase the product. Your order is not accepted until we send you a shipping confirmation email. The automatic order acknowledgement you receive at checkout confirms that we have received your order; it does not create a contract.

Where we cannot accept an order, we will notify you by email and refund any payment taken in full.

6. Prices, pricing errors and payment

All prices are shown in US Dollars (USD) unless stated otherwise and are exclusive of shipping charges, import duties and taxes unless expressly stated. Shipping charges are calculated at checkout.

We may change prices at any time, but changes will not affect orders we have already accepted.

Despite our best efforts, a small number of items may be incorrectly priced or described. Where the correct price is higher than the price stated on the Site, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel the order. Where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we may cancel the order and refund you in full.

Full payment is due at the time of order. We accept the payment methods displayed at checkout. If your payment provider declines or reverses a payment, we may cancel the order.

7. Our right to refuse, limit or cancel orders

We reserve the right, at our sole discretion, to refuse, limit or cancel any order, in whole or in part, including where:

  • the product is out of stock or unavailable;
  • we suspect fraud, payment irregularity, or an unauthorised or fraudulent use of a payment method;
  • the order appears to be placed for resale, wholesale or other commercial purposes (see Section 15);
  • quantity limits per person, per household or per order have been exceeded;
  • the billing or delivery information provided is inaccurate or incomplete;
  • a promotional code or offer has been misused (see Section 14);
  • we are unable to ship to the delivery address; or
  • a pricing or description error has occurred.

If we cancel an accepted order for any of these reasons, we will refund the amount you paid for the cancelled items in full. Beyond that refund, we are not liable to you for cancelling an order under this Section.

8. Shipping, delivery and passing of risk

Orders are processed Monday to Friday, excluding public holidays. Most pieces are ready to ship within 2–12 business days, depending on season and fabric availability. Delivery times shown on the Site and at checkout are estimates only and are not guaranteed. Full details are set out in our Shipping Policy, which forms part of these Terms.

We are not responsible for delays caused by carriers, customs authorities, weather, strikes, or any other cause outside our reasonable control (see Section 23). We are not responsible for delays or non-delivery caused by an incorrect, incomplete or outdated delivery address supplied by you, or by a parcel being refused or left uncollected.

Passing of risk and title. Where you are a consumer in the European Union or the United Kingdom, risk in the goods passes to you when you (or a carrier chosen by you rather than by us) take physical possession of them, as required by law. For all other customers, risk passes to you when we hand the goods to the carrier. In all cases, title to the goods passes to you only once we have received payment in full.

9. Customs, duties and import charges

International orders may be subject to import duties, taxes, customs charges and clearance fees levied by the destination country. These charges are not included in the product price or the shipping charge and are your responsibility. We have no control over these charges and cannot predict their amount.

If you refuse to pay import charges and the parcel is returned to us or destroyed, Section 11 applies and any return shipping, duties or destruction costs charged to us may be deducted from your refund, except where you are a consumer exercising a statutory right of withdrawal.

10. Order cancellation before dispatch

You may cancel an order free of charge by emailing support@millimili.com within 24 hours of placing it, provided the order has not yet been dispatched. After dispatch, please use the returns process in Section 11.

This Section does not limit any statutory right of withdrawal you may have as a consumer.

11. Returns and refunds

Our full Returns & Refund Policy forms part of these Terms. In summary:

  • You may return eligible items by initiating a return within 14 days of delivery. Returns must be approved by us in advance.
  • Items must be unworn, unwashed, unaltered, free from make-up, perfume, deodorant and pet hair, and returned with all original tags and packaging.
  • Refunds are issued to your original payment method within 10 business days of the returned item being received and approved. Store credit is available on request as an alternative.
  • Return shipping costs and any associated duties or clearance fees are your responsibility, except where the item is faulty, damaged in transit or not what you ordered — in which case we cover them.
  • Where you are a consumer in the EU or the UK exercising your statutory right of withdrawal within 14 days, no handling or restocking fee is applied, and we will refund the product price together with the standard delivery cost you originally paid.
  • For customers outside the EU and the UK, a handling and restocking fee of up to 20% may be deducted from the refund on change-of-mind returns and on cancellations made after dispatch. Original shipping charges are not refundable in these cases.
  • We may reduce any refund to reflect a reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
  • Gift cards, and items clearly marked "Final Sale" on their product page, cannot be returned or refunded, except where the item is faulty or where mandatory consumer law provides otherwise.
  • Products made or altered to your specifications, or personalised for you, cannot be returned, except where faulty or where mandatory law provides otherwise.

We do not offer direct exchanges. To change size or colour, return the original item and place a new order.

12. Damaged, faulty or incorrect items

Please inspect your order on arrival. If an item arrives damaged, faulty or is not what you ordered, contact support@millimili.com within 24 hours of delivery, including clear photographs of the item, the fault and the outer packaging. Reporting within this window allows us to resolve the matter quickly and to make a claim against the carrier where relevant.

Reporting later does not remove any statutory rights you have. Faults that were not reasonably discoverable on inspection may be reported as soon as you become aware of them, and in any event within the period allowed by applicable law.

Where a valid claim is confirmed, we will at our option repair, replace or refund the item and cover the associated return shipping costs.

13. Limited warranty

We warrant that our products will be free from material manufacturing defects for 30 days from delivery. This warranty does not cover normal wear and tear, misuse, accidental damage, alterations, improper washing or care contrary to the care label, damage caused by third-party cleaning or repair, or the natural variations described in Section 4.

This warranty is in addition to, and does not affect, your statutory rights as a consumer.

14. Promotions, discount codes and gift cards

Promotional codes and offers are subject to the terms stated with them, are non-transferable, have no cash value, cannot be combined unless expressly stated, and may be withdrawn or amended at any time. One code per order unless stated otherwise.

We may cancel orders and void codes where we reasonably believe a code has been obtained, shared or used improperly, including through multiple or duplicate accounts, automated tools, or the use of codes not intended for you.

Gift cards are non-refundable and cannot be exchanged for cash except where required by law.

15. No resale or commercial use

Our products are sold for personal use only. You may not purchase products from the Site for resale, wholesale, rental or other commercial distribution, and you may not present yourself as an authorised reseller, stockist or agent of Millimili. We may refuse or cancel orders that we reasonably believe are placed for these purposes.

16. Intellectual property

All content on the Site — including the Millimili name and logo, product photography, videos, garment designs, text, graphics, page layout, and the selection and arrangement of that content — is owned by or licensed to Pensieve LLC and is protected by copyright, trade mark and other intellectual property laws.

You may view and print content for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, distribute, sell, adapt, frame, or create derivative works from any part of the Site, or use our images or product descriptions on any marketplace, social media account, advertisement or website, without our prior written permission.

Nothing in these Terms transfers any intellectual property rights to you. If you believe content on the Site infringes your rights, please contact support@millimili.com with details and we will investigate promptly.

17. Your content, reviews and photographs

If you submit a review, comment, photograph, video or other material to us or to the Site, or tag us on social media, you grant us a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to use, reproduce, adapt, publish and display that material in connection with our business, including in marketing, for as long as we consider appropriate. You may ask us to stop using material you submitted by contacting support@millimili.com.

You confirm that any material you submit is your own, does not infringe anyone else's rights, and is not unlawful, misleading, offensive or defamatory. We may remove or decline to publish any submitted material at our discretion. Content you post in public areas of the Services is visible to others; we are not responsible for how third parties use it.

18. Acceptable use

You agree not to:

  • use the Services for any unlawful, fraudulent or harmful purpose, or in breach of any applicable law;
  • attempt to gain unauthorised access to the Site, any account, server or network connected to it, or bypass any security or access-control measure;
  • upload or transmit any virus, malware or other harmful code;
  • use any robot, spider, scraper, crawler or other automated means to access, monitor, index or copy the Site, its content, its pricing or its catalogue;
  • collect or harvest personal data of other users;
  • place speculative, false or fraudulent orders, or use another person's payment method without authorisation;
  • interfere with, overburden or disrupt the operation of the Services;
  • infringe our intellectual property rights or those of any third party; or
  • harass, abuse or threaten our staff.

We may terminate or restrict your use of the Services for breach of this Section, without notice.

19. Third-party links and services

The Site may contain links to third-party websites, applications and services that we do not control. We provide these links for convenience only. We do not endorse and are not responsible for the content, products, privacy practices, accuracy or availability of any third-party site or service, and any dealings you have with a third party are solely between you and that third party.

20. Disclaimer of warranties

Except as expressly stated in these Terms and to the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement.

We do not warrant that the Site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components. We do not warrant that any information obtained through the Services will be accurate or reliable.

Nothing in these Terms excludes or limits any warranty, condition or right that cannot lawfully be excluded or limited, including the statutory rights of consumers.

21. Limitation of liability

To the fullest extent permitted by law:

  • We will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated savings or data, however arising, whether in contract, tort (including negligence), under statute or otherwise, and whether or not we have been advised of the possibility of such loss.
  • Our total aggregate liability to you for all claims arising out of or in connection with these Terms, the Services or any product will not exceed the total amount you actually paid to us for the product or order giving rise to the claim.
  • We will not be liable for any loss arising from your failure to comply with these Terms, from inaccurate information you provide, from your choice of size or product, or from any act or omission of a carrier, customs authority or payment provider.

Nothing in this Section excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, this Section does not affect your mandatory statutory rights, and some jurisdictions do not allow certain exclusions or limitations, in which case our liability is limited to the smallest extent permitted by law.

22. Indemnification

You agree to indemnify, defend and hold harmless Pensieve LLC, its officers, directors, employees, agents, suppliers and service providers from and against any claim, demand, liability, loss, damage, cost or expense (including reasonable legal fees) arising out of or in connection with your breach of these Terms or of any law, your infringement of the rights of a third party, your misuse of the Services, or any content you submit. This Section does not apply to the extent that a claim arises from our own breach or negligence, and it does not apply to consumers to the extent prohibited by applicable law.

23. Events outside our control (force majeure)

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including acts of God, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil unrest, strikes or labour disputes, failure of utilities, telecommunications or internet services, cyber-attack, carrier or supplier failure, customs or border delays, import or export restrictions, and any act or restriction of a government or public authority. If such an event occurs, our obligations are suspended for its duration and we will contact you to agree a revised timescale or, where the delay is substantial, cancel the affected order and refund you in full.

24. Payment disputes and chargebacks

If you have a problem with an order, please contact support@millimili.com first. Most issues are resolved quickly and directly.

You agree to contact us and allow us a reasonable opportunity to resolve the matter before initiating a chargeback, payment reversal or dispute with your bank or payment provider. Initiating a chargeback while a return, replacement or refund is already in progress may delay resolution.

Where a chargeback is raised on an order that was delivered as described, or that has already been refunded or credited, we reserve the right to defend the dispute with the carrier's proof of delivery, our correspondence with you and other supporting evidence, to recover from you the disputed amount together with any fees charged to us and reasonable costs of recovery to the extent permitted by law, and to suspend or close your account and decline future orders.

Nothing in this Section limits your legal right to dispute an unauthorised or fraudulent transaction with your payment provider.

25. Governing law and dispute resolution

25.1 Governing law. These Terms and any dispute arising out of or in connection with them or the Services are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25.2 Consumers in the European Union, the United Kingdom and elsewhere. If you are a consumer habitually resident in the EU, the UK, or any other jurisdiction whose law grants you mandatory protection, nothing in this Section deprives you of that protection. You may bring proceedings in the courts of your country of residence, and the mandatory consumer law of your country of residence applies to the extent it is more favourable to you. EU consumers may also use the European Commission's Online Dispute Resolution platform.

25.3 Customers in the United States — arbitration and class action waiver. If you are resident in the United States, you and Pensieve LLC agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Cheyenne, Wyoming, or conducted remotely at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.

You and we each waive the right to a trial by jury and the right to participate in a class, collective, consolidated or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

Small claims. Either party may bring an individual claim in a small claims court with jurisdiction instead of arbitration.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@millimili.com with the subject line "Arbitration Opt-Out", stating your name, order number and intention to opt out, within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.

25.4 All other customers. If you are not a consumer and are not resident in the United States, the courts of the State of Wyoming have exclusive jurisdiction.

26. Time limit for claims

To the extent permitted by law, any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim arose, otherwise it is permanently barred. This Section does not apply where a longer period is required by mandatory law, including mandatory consumer law.

27. General

  • Entire agreement. These Terms, together with our Privacy Policy, Returns & Refund Policy and Shipping Policy, constitute the entire agreement between you and us and supersede any previous agreement or understanding on the same subject.
  • Severability. If any provision of these Terms is held to be unlawful, void or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
  • No waiver. Our failure or delay in exercising any right under these Terms is not a waiver of that right, and no single or partial exercise prevents further exercise.
  • Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours, including in connection with a merger, acquisition or sale of assets, without restriction.
  • No third-party rights. These Terms do not create any right enforceable by any person who is not a party to them, except that Section 22 is enforceable by the persons named in it.
  • Notices. We may give you notice by email to the address associated with your order or account, or by posting on the Site. You may give us notice at support@millimili.com.
  • Language. These Terms are drafted in English, and English is the governing language of the contract between us. Any translation is provided for convenience only; in the event of any inconsistency, the English version prevails.
  • Headings. Headings are for convenience only and do not affect interpretation.

28. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, our products, or legal or regulatory requirements. The version in force at the time you place an order is the version that applies to that order. We will post the revised Terms on the Site and update the "Last updated" date. Continued use of the Services after that date constitutes acceptance of the revised Terms.

29. Privacy

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.

30. Contact

Questions about these Terms should be sent to support@millimili.com.